
<ns0:uwmetadata xmlns:ns0="http://phaidra.univie.ac.at/XML/metadata/V1.0" xmlns:ns1="http://phaidra.univie.ac.at/XML/metadata/lom/V1.0" xmlns:ns10="http://phaidra.univie.ac.at/XML/metadata/provenience/V1.0" xmlns:ns11="http://phaidra.univie.ac.at/XML/metadata/provenience/V1.0/entity" xmlns:ns12="http://phaidra.univie.ac.at/XML/metadata/digitalbook/V1.0" xmlns:ns13="http://phaidra.univie.ac.at/XML/metadata/etheses/V1.0" xmlns:ns2="http://phaidra.univie.ac.at/XML/metadata/extended/V1.0" xmlns:ns3="http://phaidra.univie.ac.at/XML/metadata/lom/V1.0/entity" xmlns:ns4="http://phaidra.univie.ac.at/XML/metadata/lom/V1.0/requirement" xmlns:ns5="http://phaidra.univie.ac.at/XML/metadata/lom/V1.0/educational" xmlns:ns6="http://phaidra.univie.ac.at/XML/metadata/lom/V1.0/annotation" xmlns:ns7="http://phaidra.univie.ac.at/XML/metadata/lom/V1.0/classification" xmlns:ns8="http://phaidra.univie.ac.at/XML/metadata/lom/V1.0/organization" xmlns:ns9="http://phaidra.univie.ac.at/XML/metadata/histkult/V1.0">
  <ns1:general>
    <ns1:identifier>o:37238</ns1:identifier>
    <ns1:title language="en">Wellness spa hotel experience: evidence from spa hotel guests in Serbia</ns1:title>
    <ns1:language>en</ns1:language>
    <ns1:description language="en">Abstract
Purpose – This study aims to develop and test a model of the wellness spa hotel experience. The model
proposes that experiencescape dimensions (sensory, functional, social, natural and hospitality culture)
are important antecedents of guest satisfaction with a wellness spa hotel experience. The study also tests
the relationship between satisfaction, wellness-induced well-being, experience co-creation and word-ofmouth
(WOM).
Design/methodology/approach – Data was collected in the post-pandemic period, during
September–November 2022 from567 domestic guests who had stayed in a wellness spa hotel in Serbia.
Findings – Besides the social experience scape dimension, all other dimensions of experiencescape
(sensory, functional, natural and hospitality culture) were found to be positive drivers of guest satisfaction
with a wellness spa hotel experience. The relationship between satisfaction, wellness-induced wellbeing,
experience co-creation andWOMwas also supported.
Originality/value – This study emphasises the role of experiencescape in concurrence with the
antecedents in cultivating guest satisfaction with a wellness spa hotel experience, which further
influences wellness-induced well-being, experience co-creation and WOM.</ns1:description>
    <ns1:description language="en">This research is supported by
the Ministry of Science,
Technological Development
and Innovation of the Republic
of Serbia by the Decision on the
scientific research funding for
teaching staff at the accredited
higher education institutions in
2024 (No. 451-03-65/2024-03/
200375 of February 5, 2024</ns1:description>
    <ns1:keyword language="en">Keywords Wellness spa hotel experience, Satisfaction, Well-being, Experience co-creation, Word-of-mouth, Serbia</ns1:keyword>
    <ns2:identifiers>
      <ns2:resource>1552099</ns2:resource>
      <ns2:identifier>10.1108/TR-11-2023-0770</ns2:identifier>
    </ns2:identifiers>
    <ns2:identifiers>
      <ns2:resource>1552101</ns2:resource>
      <ns2:identifier>1660-5373</ns2:identifier>
    </ns2:identifiers>
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  <ns1:lifecycle>
    <ns1:upload_date>2025-12-04T13:56:46.358Z</ns1:upload_date>
    <ns1:status>44</ns1:status>
    <ns2:peer_reviewed>no</ns2:peer_reviewed>
    <ns1:contribute seq="0">
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        <ns3:firstname>Darko</ns3:firstname>
        <ns3:lastname>Dimitrovski</ns3:lastname>
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      <ns1:entity seq="1">
        <ns3:firstname>Veljko</ns3:firstname>
        <ns3:lastname>Marinković</ns3:lastname>
        <ns3:institution>Univerzitet u Beogradu Ekonomski fakultet</ns3:institution>
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        <ns3:orcid>0000-0003-4749-7053</ns3:orcid>
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        <ns3:firstname>Aleksandar</ns3:firstname>
        <ns3:lastname>Đorđević</ns3:lastname>
        <ns3:institution>Univerzitet u Beogradu Ekonomski fakultet</ns3:institution>
        <ns3:type>person</ns3:type>
        <ns3:orcid>0000-0001-9409-8392</ns3:orcid>
      </ns1:entity>
      <ns1:entity seq="3">
        <ns3:firstname>Erose</ns3:firstname>
        <ns3:lastname>Sthapit</ns3:lastname>
        <ns3:type>person</ns3:type>
      </ns1:entity>
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  <ns1:technical>
    <ns1:format>application/pdf</ns1:format>
    <ns1:size>361552</ns1:size>
    <ns1:location>https://phaidrabg.bg.ac.rs/o:37238</ns1:location>
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  <ns1:rights>
    <ns1:cost>no</ns1:cost>
    <ns1:copyright>yes</ns1:copyright>
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  <ns1:organization>
    <ns8:hoschtyp>92000001</ns8:hoschtyp>
    <ns8:orgassignment>
      <ns8:faculty>11A03</ns8:faculty>
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  <ns12:digitalbook>
    <ns12:name_magazine language="en">Tourism review</ns12:name_magazine>
    <ns12:volume>80</ns12:volume>
    <ns12:booklet>6</ns12:booklet>
    <ns12:from_page>1300</ns12:from_page>
    <ns12:to_page>1319</ns12:to_page>
    <ns12:releaseyear>2025</ns12:releaseyear>
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