o:33553 Model Setting and Segregating the Reverse Logistics Process en Abstract: Reverse logistics can be identified as the key dimension of the green supply chain. The necessity to segregate the regular and reverse logistics flows is expressed through the differences in aspects such as product quality, transport organization, warehouse and inventory management, the general visibility of the entire process, but also by the differences in costs basis of these activities. That is why it is important to adequately set the model for the phases of the reverse logistics process, which is the subject of preoccupation within this chapter. Although there is no unified interpretation of the reverse logistics phases, that does not mean that different approaches to this issue can not be jointly analyzed, and a relatively precisely segregated model can not be established and set. Being driven by such logic, the following phases of the reverse logistics process have been analyzed in detail: returns initiation, collection of returned goods, consideration of different modes of treating the returned goods, decision-making concerning the treatment of the returned goods, client/supplier crediting and returns analysis with performance measurement. An extremely important moment within this process is connected to the consideration and decision- making concerning the treatment of the returned goods. The potential modes are the following: direct product reuse, product reuse after slight modification, using the recycled goods and waste management, when products can not be used any longer. The aim of this analysis is to indicate the complexity of the return logistics process, as well as the importance of the adequate model setting of its particular phases. Keywords: Green supply chain, Reverse logistics, Process model setting, Process segregation 1552100 978-3-030-24354-8 2024-04-26T08:23:58.305Z 44 no 46 Slobodan Aćimović Univerzitet u Beogradu Ekonomski fakultet 0000-0003-3112-3268 Veljko M. Mijušković Univerzitet u Beogradu Ekonomski fakultet person 0000-0002-0668-8614 application/pdf 1440173 https://phaidrabg.bg.ac.rs/o:33553 no yes 1 70 92000004 11A03 Integration of information flow for greening supply chain management 279 295 Springer 2020