o:33336 RE-ENGINEERING OF SMART CITY'S BUSINESS PROCESSES BASED ON SOCIAL NETWORKS AND INTERNET OF THINGS en Abstract. This paper reports our experience with developing a Business-2-Social (B2S) platform that provides necessary support to all this platform’s constituents, namely business processes, social media (e.g., social network), and Internet of Things (IoT). This platform is exemplified with smart cities whose successful management requires a complete integration of IoT and social media capabilities into the business processes implementing user services. To ensure a successful integration, social actions, that a smart city would allow citizens execute, are analyzed in terms of impact of these smart city’s business processes. Reactions to these actions are tracked and then analyzed to improve user services. Key words: business process, Internet of Things, smart city, social network. 1552099 10.22190/FUACR1703275U 1552101 1820-6417 2024-04-01T08:45:21.255Z 44 no 46 Emir Ugljanin Državni univerzitet u Novom Pazaru 104999689 0000-0003-1721-3208 Dragan Stojanović person Ejub Kajan person 0000-0002-3753-3535 Zakaria Maamar person 0000-0003-4462-8337 application/pdf 926236 https://phaidrabg.bg.ac.rs/o:33336 no yes 1 70 92000001 20A01 FACTA UNIVERSITATIS, Series: Automatic Control and Robotics 16 3 275 288 2017