o:28576 A DEA-based tool for tracking best practice exemplars the case of telecommunications in EBRD countries en Abstract: Benchmarking is a strategic management tool that can help to gain competitive advantage, but the question is how to decide the relevant practice exemplars to be used as role models. Data Envelopment Analysis (DEA) is a very helpful method for tracking corresponding benchmarks, but the question remains of how to record them when performance is fluctuating and unstable, as is the case in a transition period to an open market. To address this issue a new DEA-based tool is proposed, the Corresponding Benchmark Matrix (CBM), which helps to reveal ‘leader’ countries and the most suitable benchmarks for less successful countries. The approach is illustrated for telecommunications in 22 European Bank for Reconstruction and Development (EBRD) countries. Keywords: benchmarking, DEA, corresponding benchmark matrix, telecommunications policy 1552099 10.2298/EKA1818105P 1552101 0013-3264 2023-04-03T11:12:57.518Z 44 no 46 Marijana Petrović Univerzitet u Beogradu Saobraćajni fakultet Nataša Bojković Univerzitet u Beogradu Saobraćajni fakultet person Mladen Stamenković Univerzitet u Beogradu Ekonomski fakultet person 13835623 0000-0002-3838-878X application/pdf 1098934 https://phaidrabg.bg.ac.rs/o:28576 no yes 33 70 92000001 11A03 Economic annals 63 218 105 127 2018